“Collections & Customer Relations with us.”

Our key service offerings in Financial Services are depicted below:

Excel Infoways is a leading company in providing Collections & Customer Relations service to various clients since 2003.

In the area of collection it has been providing authentic digital patented solutions. These improve the performance and efficiency of processes. Excel Infoway’s expertise in the areas of collection and customer relations are as follows:

For Collections

1. Early to late Stage Collection:
   Excel Infoways provides efficient collations agents with regulatory knowledge and experience to handle Early to late Stage Collection.
2. Recoveries (Post Charge-off):
   Creditors prioritize a company or consumer to pay their bills first when in some financial difficulty. A Debt Recovery expert will create an urgency to pay ensuring that your customer resolves your bill soon.
3. Debt Recovery Benefits:
   Fast Payment
   Faster receipt of payment when a third party for recovery is involved
   Improved Cash Flow
   Financially an agent for recovery can help risen customers cash flow and reduce the bad debts and the write offs.
   Cost-Effective
   Charges are levied only if collections are done.
   Competitive Rates
   One of the most competitive in charges and best in efficiency
   Time Effective
   With Excel Infoways recovery of payments and bad debts are assured and the customer is free to carry out more important tasks in his business.
4. Inbound Collection:
   These collections are basically accountable for servicing of outbound and inbound calls concerned with low risk payments while maintaining good relations with the clients.
5. Skip Tracing:
   Skip tracing shall help the client find its customers by providing current address and/or contact nos.
6. Refunds:
   Excel Infoways helps carry out timely execution of refunds while also maintaining good customer relations.
7. Account Reconciliation:
   Reconciling accounts in the company can take long hours to detect errors, to determine balances and sort and retrieve checks. Excel Infoways can help in Partial and deposit Reconciliation, Positive Pay and CD-ROM Check Imaging Services.
8. Specialized Services:
   Customer oriented and personalized Pre Legal and services to avoid Bankruptcy with are an added advantage of Excel Infoways.

Customer Care:

With the help of a wide customer care management systems, we manage   accounts, queries, provide an online support especially designed for different services like credit cards, insurance, leasing, industrial and domestic products like health care, loans and airline operations. We are prompt in solving customer queries and are technically sound with equipments like as faxes, images, letters, e-mails and inbound customer care. Excel Infoways has been a pioneer in customer services and helping customers achieve their business targets.

Few of the queries we execute include:

• Warranties and Discounts
• Payment Schedule.
• Sales Finance Agreements.
• Dispute Resolutions Queries.
• Quality Application, Submission of Policy, Maturity
• Advertisements
• Account Updating
• Trouble Calls
• Reservations of Air Tickets, Car & Hotel Bookings
• Scheduling of Technical Help