“Best in class”
Excel has a state-of-art facility in Mumbai, the commercial capital of India, integrating voice, data, facsimile on Aspect C I M, formerly Concerto, and supported with image and video channels at the agent desktop to transform customer interaction into an "Experience of Delight" for the its client customers. The facilities include the following:
- Acoustically sealed production area.
- Well equipped Training room.
- All CSR stations with 17" LCD Monitor.
- Stress relaxing cafeteria.
- Conference room.
- Separate Administration area.
- Surveillance control systems.
The Floor has a capacity for 400 seats on Aspects EnsemblePro's Predictive Dialer with Blended solution, operating in three shifts with 24 x 7 supports. One of the biggest challenge, call center and customer service professionals face is the exponential growth in Information industry. Therefore, Excel strengthened the development of this area of expertise by stimulating Global interaction and exchange of knowledge Furthermore, our Network will collect and present new achievements and developments in the area of call centers and customer service. At Excel you will get satisfaction, enhanced efficiency at reduced costs. This fusion of resources and human skills-sets results in highest quality integrated customer service solutions. Every CSR is trained to succeed with high standards of responsiveness, accuracy, availability and quality to perform & meet your expectations. As required by the clients, realized performance measures are summarized and provided in the form of timely reports.