Excel Infoways Ltd. Started in Jan 2003 is ISO 27001:2005 (Formerly known as BS 7799-2:2002) CERTIFIED and is a Customer Contact Center based in India.
We at Excel are a Leading Customer Contact Centre providing Voice Based Services in the areas of Collections, Telemarketing and Customer Care.
We offer a range of customer care services including outbound sales and Marketing, voice, email response, real-time chat, knowledge management, eCRM architecture and other value added services.
Since we have a readily available right pool of talented and skilled technical consultants we can offer you the best consultants on project contract when and how you need them most.
At Excel each component of our service delivery is critical.
There is a continuous check of the quality of exchange between our operators and the customers through silent monitoring, recording, and consumer surveys. The quality monitoring team carries out frequent performance reviews of every agent against the parameters of performance set at the beginning of each operation, such as, the average time per call, degree of adherence to the script and to the product or service-specific information.
One of the criteria of incentives to Customer Relationship Representatives is through their monitored performance. As required by the clients, realized performance measures are summarized and provided in the form of timely reports.
Excel has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations
Our reputation for quality, investments in technology and personnel will give you the edge you need to succeed.
We insist on continuous updating of technical know-how to keep abreast of the International developments, dedication and a clear understanding of the Clients requirements, systematic management of each project undertaken, Adherence to Time, Quality & Commitment. We constantly strive to achieve excellence, in our areas of operations driven towards Customer Satisfaction.
We at 
There is a continuous check of the quality of exchange between our operators and the customers through silent monitoring, recording, and consumer surveys. The quality monitoring team carries out frequent performance reviews of every agent against the parameters of performance set at the beginning of each operation, such as, the average time per call, degree of adherence to the script and to the product or service-specific information. 
