The trend of outsourcing to India is increasing day by day. This is basically due to India’s time zone advantages. India has a difference of twelve hours which enables the organizations worldwide in providing their customers a year round and all throughout the day and night service. Hence the companies taking advantage of this natural facility and providing service to their clients, have made a great revolution in India and its employment level. One more extremely important reason for the global community to get attracted to India for application is the customer support that India provides, that too, not compromising on quality. With the lowered cost as much as 50%, India excels in providing these services a 24x7x365 days basis to countries like US and UK. Many more countries are showing their interest in outsourcing .
Excel Infoways has been the wave of technological advances and outsourcing since many years and is now a pioneer. It provides a number of services to esteemed global clients, with high quality service and reduced operational costs. Outsourcing in India services the following:
1. An Inbound service
This service is required to perform the task of online sales and takes care of receiving orders, order entry, customer care services.
2. An Outbound telemarketing service
This service is performed in order to set high quality appointments and special/merchant account services.
3. A Technical helpdesk service
This service is performed in order to provide a strategic business value.
4. CATI services
These services offer a reliable, confidential and accurate Outsource data and information collection services.
5. Disaster revival service
These services help in the most important time and save the business from a potential disaster.
6. An Email support service
An email support service ensures that the customers' emails are answered correctly within the least amount of time.
India can boast of having the largest number of tech savvy and IT literate professionals. It is not only the training skill and experience that is an advantage but it is the English speaking community after the USA and UK. India has the largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India has the largest English-speaking population after the USA and UK. Due to the fresh graduates and training institutes in India, there is no dearth of workforce in India. Hence, outsourcing in India has been a very profitable business for the developed nations. It has been seen that outsourcing in India costs almost a fraction of the overseas cost.
Excel Infoways has been providing services since many years and is experienced in handling most of the issues arising for the service. Quality and accuracy of information has been the priority of Excel Infoways.