Since we have a readily available right pool of talented and skilled technical consultants we can offer you the best consultants on project contract when and how you need them most.
We have served many Fortune 500 companies, and are currently working with global clientele from USA, UK, Europe and Australia.
- More About Us
We at Excel are a Leading Customer Contact Centre providing Voice Based Services in the areas of Collections, Telemarketing and Customer Care.
- Our Mission & Value
Achieving our mission requires intelligent, energetic and committed people who possess the following qualities:
- Our Team
Between an outstanding idea and an outrageous one.there is often just a thin line.. Our company believes in finding outstanding solutions for each project. And our clients greatly appreciate.
Excel has a state-of-art facility in Mumbai, the commercial capital of India, integrating voice, data, facsimile on Aspect C I M, formerly Concerto, and supported with image and video channels at the agent desktop to transform customer interaction into an "Experience of Delight" for the its client customers.
Excel's endeavor has always been to provide the best work environment so as to bring out optimum productivity. Excel enjoys an uninterrupted power supply and has also taken measures for continuity.
- Client Testimonials
"This is EXCELLENT!!! Great job, guys! You are certainly living up to your promise to exceed our expectations! Keep up the good work!"
Telemarketing has a huge role to play in expanding a business, ensuring wide spread publicity and targeting the right audience.
- Call Center Outsourcing In India
The needs of every business now-a-days go way beyond just offering the right service or product to consumers.
- Debt collection
Excel Infoways is a leading company in providing Debt Collection, Collections & Customer Relations service like Collection Agency to various clients since 2003.
- Medical Claims Processor
The world today is fast paced, everything is done in a hurry and the sooner you can carry out tasks, the better it is.
- Contact BPO India
Are you looking at establishing a contact center for your business? Or have management gurus been advising you that you should consider establishing one?
- Live customer support
Most companies now-a-days lay a lot of stress on proper customer support. The question that comes up is that why is customer support required and how is it beneficial to a company?
- Sales Outsourcing
Sales Outsourcing is the practical ways of getting an external firm become a virtual sales force. It is different from value added resale from the "shared risk" model perspective as a financing model needs investment in actual sales function, from both the client and the sales entity sales program.
- Information Technology Outsourcing
As the Information technology explosion taken place world-over. Most of the jobs in Information technology are being outsourced to developing countries.
- Call Center Services India
Call center services India are proving to be more and more helpful to a company in attaining its business objectives. Call center service India,
- BPO Outsourcing
BPO outsource is being widely accepted in powerful companies worldwide. BPO outsourcing of various services is not just a method to save cost but also enhance productivity and efficiency.
- Business Process Outsourcing In India
The Business Process Outsourcing in India mainly refers to the outsourcing Industry in the nation, providing services to western Multinational companies.
- Outsourcing In India
The trend of outsourcing to India is increasing day by day. This is basically due to India's time zone advantages. India has a difference of twelve hours which enables the organizations worldwide in providing their customers a year round and all throughout the day and night service.
- US Outsourcing
Companies serving the international inbound service, mainly serve firms who want to reach international customers through their call center.
- Banking BPO in India
Answering the need of time, companies in India are providing many BPO banking services. Their main focus is on speed of implementation and process advancement with quality control.
- Insurance Claims India
Insurance claim processing provides many services like Medical claims processing, mortgage claims processing, electronic claims processing and some other claims processing.
- Healthcare BPO India
There was a time when medical transcription was looked upon, but now it is loosing its charm. The new areas in healthcare BPO which are gaining momentum are imaging claim processing and disease management.
- BPO Services India
Subcontracting a process or piece of work to a third party is called as outsourcing. In order to lower the increasing costs most of the companies in USA outsource their work to companies in other countries.
- Quality Customer Service
Who likes to handle customer complaints? No one likes to listen to disgruntled and dissatisfied customers telling you in every way what they don’t like about your company and products or services.
- Medical Outsourcing India
Medical outsourcing India is a way to reduce cost, improve total security and turn-around time reliability.
- BPO Call Center India
Many of the BPO firms India are crossing the one billion mark, in revenue. The IT sector has taken more than a decade for reaching this mark.
- BPO Companies India
Outsourcing is not the latest term known to people; it’s an old term which started in the year 1960. Companies were looking for distributing their projects and processes.
Outsourcing is today an accepted management tool to drive efficiencies and economies. And as more and more Corporations seek to outsource many of their non-core yet mission critical activities.
- Telecom Fulfillment
Excel combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market.
- Inbound Services
Telemarketing also has powerful inbound applications. Inbound telemarketing is perfect for order taking, customer service, any type of answering service, after hours/overflow calls, taking credit card orders, voice mail service, dealer locator service, seminar registration, reservation desk, inquiry service, and direct immediate response to print ads and virtually any form of advertisement.
- Financial Services
Excel Infoways has gained a good amount of experience delivering customer service solutions, ranging from service to new businesses to technically sound and mature businesses. Excel Infoways is also sound and proficient in handling companies spread across the globe.
- Technical Support
Technology outsourcing is no more just another wave to pass off. It is revolution to grow and conquer, and improve many lives and provide employment. Companies with a foresight are finding smart solutions, by cutting down costs, hiring technically sound IT professionals.
- Healthcare Services
The world today is fast paced, everything is done in a hurry and the sooner you can carry out tasks, the better it is. At the same time, it is imperative to ensure that the staff that you employ is not over burdened and is spending the appropriate time required to handle the tasks that are more important.
Financial Transcription is said to be an umbrella solution for creating dependable, speedy and qualitative transcripts from a range of audio records in the finance domain worldwide.
- Legal Process Outsourcing
When a law firm obtains a legal support services from another law firm or a legal service providing company, the outsourced entity is located outside its own country the practice is known as off shoring.
We believe that training and mentorship are some of the most important aspects of consulting. Our people work diligently to establish a solid understanding of the client's needs.
Currently, we are looking for businesses alliances and processes to run at our call center (24/7) which has 400 seater current capacity with talented and trained English speaking with an American accent CRM agents/supervisors and well experienced operations and management team in order to service the business requirements of our valuable customers.
Pay for performance because we believe in quality control and cost savings factors since India is of the fastest growing BPO industry.
- Join Us
We are looking for technical experts and customer service professionals. So, come team up with us !! Technical Support Officers (Voice Based Process) Customer Service Executives (Voice Based Process).