“What our clients appreciate?”
Quality, Cost Cutting, Rich Domain Experience
- We offer Quality Solutions on demand
- Committed Deliveries of services with record 100% on-time response
- Experts & Experienced team to handle each skills & Industry verticals
- Complete Code of Conduct
- Highest level of Business Ethics & Honesty in deals
- Trained & qualified Executives for all tasks
- Services with in-depth understanding of mandates & client’s businesses
We believe that training and mentorship are some of the most important aspects of consulting. Our people work diligently to establish a solid understanding of the client’s needs.
Large Educated Population
India is home to the largest educated English-speaking graduates in technical, marketing, engineering, and medical fields in the world. Entrance into reputed Colleges and Universities in India are even more competitive than the best in the U.S.
Customer care centers in the United States experience very high turnover, usually 40% to 70% per year. Considering the time and costs associated with training new CSR’s, it becomes difficult to maintain quality service at a low cost. Since Indian call centers have only an average 5% of turnover.
Compared to American call centers, outsourcing with Excel would save you at least 50% in operational expenses.
Complimentary Time Zone
The time zone difference between the U.S. and India is about 12 hours. This means that a job submitted in the evening at 6 p.m. PST, reaches India at 6 a.m. and is completed by 6am PST the following morning - saving you an entire work day!
Increased operational efficiency and effectiveness
Excel provides and manages world-class billing and customer care solutions with contracted service level agreements for online system availability, bill timeliness, bill accuracy, and critical outputs.
Improved revenue stream and cash flow
We help you attain a more predictable cost structure that closely matches your revenue stream and cash flow, allowing you to focus on your core business.